Frequently Asked Questions (FAQ)
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. For more details, please refer to our Return Policy.
What are your shipping options?
We offer standard shipping everywhere in the United States. Additional customs and handling fees might apply for international orders. Expedited shipping is available for an additional fee. For more details, please visit our Shipping Policy.
Do I need to pay international taxes and duties?
At checkout, you pay for shipping only. You may need to pay international taxes and duties upon delivery, if applicable in your country.
How long will it take to receive my order?
Orders within the United States are typically delivered within 3–7 days. International orders are delivered within 5–10 days.
What should I do if I never receive my order?
If you never got your order, please contact customer support using the chat bubble on gotosouk.com, via email at contact@gotosouk.com, or by filling out the form on the Contact Us page.
What if I receive a defective order?
We offer exchanges for defective orders. Please reach out to customer support for assistance.
Can I make modifications to my order after it's been placed?
Need to make modifications to your order? Reach out to customer support as soon as possible for assistance.
Where is Souk located?
Souk is registered and located in the state of California, and we are proud to serve customers from all around the world.
How are your products made, and where are the materials sourced from?
We source our products from around the world, partnering only with the best to ensure the highest quality in everything we do, from raw products to packaging.
How much does shipping cost?
Shipping costs vary depending on the size and weight of your order. You can view the exact shipping cost at checkout before completing your purchase.
What payment methods are accepted?
We accept all major credit cards, as well as PayPal, Apple Pay, Google Pay, and Amazon Pay. We also offer installment payments via a partner.
Has my order shipped yet? Can I still change my shipping address?
To check the status of your order, go to the order page at gotosouk.com/order. To request a change to your shipping address, please contact customer support as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed for shipping, and you might be asked to apply for a refund.
How do I contact you if my question isn’t answered here?
For any inquiries not covered in this FAQ, please provide as much detail as possible on the Contact Us page, and we will reach out to you within 24 hours.